Terms and Conditions
Welcome to **Souq Net**. By accessing or using our website (**[www.souqnet.net](http://www.souqnet.net)**) and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our platform.
Introduction
These Terms and Conditions govern your access to and use of Souq Net’s website, mobile applications, and related services. By placing an order or browsing the site, you accept these terms in full. If you do not agree, you should refrain from using our platform
Why do we use it?
Eligibility
By using Souq Net, you confirm that you:
Are at least 18 years old or supervised by a parent or legal guardian.
Have the legal capacity to enter into a binding agreement.
Will provide accurate and up-to-date information when registering or placing an order.
3. Use of the Website
You agree to:
Use the website solely for lawful purposes.
Not engage in fraudulent activities, hacking, or unauthorized access.
Not copy, distribute, or exploit any content without prior written permission from Souq Net.
4. Products and Pricing
We strive to provide accurate product descriptions, images, and pricing.
Prices and availability of products are subject to change without notice.
In case of pricing errors, we reserve the right to cancel or adjust any affected orders after notifying the customer.
5. Orders and Payment
All orders are subject to acceptance and availability.
Payment can be made through credit/debit cards, bank transfers, or any other methods listed on our site.
Orders may be canceled if fraud or unauthorized transactions are suspected.
6. Shipping and Delivery
Delivery times may vary depending on your location and product availability.
Souq Net is not liable for delays caused by third-party couriers or unforeseen circumstances.
Delivery fees will be clearly displayed during the checkout process.
7. Returns and Refunds
Our Refund and Returns Policy applies to all purchases.
Products may be returned within 7 days if they meet the conditions outlined in the return policy.
Certain items are non-returnable, including broken items with missing parts, opened electronics, and personal-use products.
Return shipping costs (AED 20) are covered by the customer unless the product is defective or incorrect.
8. Limitation of Liability
Souq Net is not responsible for damages resulting from misuse of products or negligence by the customer.
Our liability is limited to the amount paid for the product(s) purchased.
9. Intellectual Property
All content on Souq Net — including logos, text, images, graphics, and software — is the intellectual property of Souq Net. Unauthorized use or reproduction is strictly prohibited.
10. Privacy Policy
Your use of the site is also governed by our Privacy Policy, which explains how we collect, store, and use your personal information to improve our services.
11. Modifications
We reserve the right to update or change these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.
12. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes will be subject to the jurisdiction of the courts in the UAE.
13. Contact Us
For questions or assistance, please contact us:
Email: support@souqnet.com